Quality does not only cover scope and meet customer’s demands but also what the customer experiences. Therefore below items are necessary for having Quality Product and/or Service as a result of smooth Going Live !
- Scope and all tasks in WBS must be confirmed by customer.
- Test scenarios must be clear and detailed.
- All of unit and/or function tests must be completed.
- All team members from IT and demand owner units should attend to UAT and other test cycles.
- Clear and simple processes are basic elements for having a quality product according to project output.
- Executive Management and Project Sponsor support are other important points.
- Keyword during project management and SDLC processes is “Smooth Communication”.
- Quality product and/or service should be provided by all stakeholders of project.
- Three basics of Quality are Budget, Schedule and Scope as figured above graphic.
- Today’s consumer has become increasingly demanding. They not only want high quality products but they also expect high quality customer service.
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